** ATTENTION : Due to local government orders in light of the COVID-19 outbreak, Landway will be closed starting Tuesday March 17 and not operating until early April. We will be updating the latest developments here on our website. If you have any questions pertaining to orders, please email order@landway.com and we will do our very best to respond to you in a timely fashion.  Rest assured we will do everything we can to serve your needs and do appreciate your patience and understanding during this time. **

FAQ

Shipping and Returns

Shipping

  • Free shipping for all orders over $100
  • $9.95 flat rate shipping in the U.S.
  • No international shipping at this time

Can I return my order?

Landway stands behind the quality of everything we sell. If you are not completely satisfied with your purchase, for any reason, we will offer you a full refund within 10 days of purchase.  Your return will be processed within 10-14 business days.

If you’re unsatisfied with products you purchased from Landway, you can return your item(s) as follows:

  • Items must be unused and unwashed.
  • You must have an original receipt or packing slip to complete your return.
  • Please complete the return form and place it in the package you're returning.
  • Please use the enclosed free shipping label and keep the tracking number for your records. Drop your return into any Fedex locations. If a FREE shipping label was not enclosed, please contact Customer Service at info@landway.com to have one sent to you.

How do I exchange an item?

  • You can exchange your item within 10 days of purchase, please complete the return form and tell us what color/size you want and place it in the package you're returning. Once we received the product you’re returning, we’ll ship out the item.

What if we shipped out a wrong item?

Please contact customer service at info@landway.com.

Other questions

Please contact us at consumer@landway.com